Customer Support Team Leader

Customer Care Team Leader

Location: Chrompet, Chennai

Experience: 4+ Years

Salary: ₹20,000 – ₹25,000 + incentives per month

Joining: Immediate Joiner Preferred

Department: Customer Care

Job Summary

We are looking for an experienced and proactive Customer Care Team Leader to lead and manage the Customer Care Telecalling team. The candidate will be responsible for overseeing daily operations, monitoring team performance, maintaining CRM data, generating reports, and ensuring smooth coordination with the Customer Care Sales team and Area Sales Managers (ASMs).

Key Responsibilities

• Lead and supervise the Customer Care Telecalling team.
• Manage day-to-day customer care operations and ensure team productivity.
• Monitor telecaller performance and provide guidance to achieve targets.
• Track daily activities, follow-ups, and customer interactions.
• Generate daily, weekly, and monthly performance reports.
• Manage and maintain all Customer Care Sales CRM reports.
• Prepare and share ASM-wise reports and performance updates.
• Ensure CRM data accuracy and timely updates.
• Coordinate with Sales, Service, and ASMs for customer follow-ups and issue resolution.
• Analyze team performance and identify areas for improvement.
• Ensure adherence to company processes, quality standards, and reporting timelines.
• Train and mentor new and existing telecallers.
• Required SkillsStrong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of CRM software and Microsoft Excel.
• Strong analytical and reporting abilities.
• Ability to handle multiple tasks and meet deadlines.
• Problem-solving and decision-making skills.
• QualificationsBachelor's Degree in any discipline.
• Minimum 4+ years of experience in Customer Care/Telecalling, with at least 1–2 years in a Team Leader role.
• Experience in CRM management and report generation is mandatory.
• Preferred CandidateImmediate joiner.
• Experience in customer support, telesales, or customer care operations.
• Comfortable working in a fast-paced environment.