Digitization Manager
Mahindra And Mahindra LimitedJob Description
Deputy Manager- Digitization - CX & CC
Responsibilities & Key Deliverables
- Digitization of the customer care and customer experience projects to deliver seamless experience for customers / dealerships
- Collaboration with business teams from HO & Field to provide integrated and simple solutions of the requirement with the help of development team
Key Deliverables:
Connected car implementation & Pre-launch (UAT) and launch (Production)
CX Initiatives & New product developments
Project management for IT Technical support
Technical support team management
Preferred Industries
AutomobileEducation Qualification
Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering
General Experience
Should have min 2 to 3 years expereince in automobile dealership processes. Should have understanding on the connected car features. Field operation experience for aftersales is preferred
Experience Level
Mid LevelJob role
Job requirements
About company
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