Facility Executive - Soft Services (Housekeeping & Maintenance)

Facility Executive - Soft Services

Job Title

Facility Executive - Soft Services

Job Description Summary

Job Description

Position / Job Title

Executive – Soft Services

Designation & Level

Executive

Function

Operations

Reporting To (Title)

Senior Manager / Dy. Manager / Assistant Manager – Soft Services

Location

Date

July, 2019

1) Job Purpose

The position will be responsible for the management of all Housekeeping functions by maintaining highest standards of cleanliness, maintenance and aesthetic appearance of the shopping centre by ensuring defined standards and procedures of the department are being followed.

2) Principal Accountability

• Assigning of equipment to staff; monitor daily equipment use, cleaning and maintenance.
• Ensures that all equipment is clean and professional in appearance at all times.
• Assists housekeepers on an as needed basis.
• Supports and supervises an effective inspection program for all the common touch points of customers on daily basis.
• Ensuring pest control timelines/calendar are implemented timely
• Training the team on adhering to the procedures and reporting of lost and found items.
• Any escalations made by the guest, ensure it is timely resolved and corrective actions are taken;
• Inventories stock to verify adequate supplies.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.

3) Qualification, Experience and Skills

• Graduate with at least 3 years of experience in a hospitality or retail industry.
• Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.

 

 

 

INCO: “Cushman & Wakefield”

Experience Level

Executive Level