How much salary can I expect as a Group Manager - Transactional Quality Management in WNS Global Services Pvt Ltd in Chennai?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Group Manager - Transactional Quality Management in WNS Global Services Pvt Ltd in Chennai?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Chennai at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

How can I apply for this job?

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

What is the last date to apply?

The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Chennai . Through apna, you can find jobs in 64 cities across India. Join NOW!

Group Manager - Transactional Quality Management

WNS Global Services Pvt Ltd

Group Manager - Transactional Quality Management

WNS Global Services Pvt Ltd

Chennai

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

Group Manager - Transactional Quality (PTP/RTR/OTC) - PCT - Chennai - REF99254X_2026241905

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Responsible for achieving and exceeding SLA targets. • Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).• Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff. • Engaging with clients to identify potential business opportunities • Ensuring staff are sent for Personal development trainings • Responsible for VOC actionable’ s and initiatives. • Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.• Workforce management: - • Engaging with clients on new products, industry and application changes and enhancements • Performance review with clients.• Decisive spoken / Verbal communication skills • Ability to lead and motivate a team• High on communication skills/ writing skills (English) • High on Customer centricity and interpersonal skills • Strong Analytical skills and eye to detail • Six Sigma Deployment (Quality) • Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process• Monitor and drive calibration exercise as required with BE team • KPI deployment for TQ resources .