IT Administrator / Desktop Support Executive

Dear Candidate,

About the Role

We are looking for a proactive and customer-focused IT Administrator / Desktop Support Executive to join our growing logistics company. The ideal candidate will provide end-user technical support, maintain the company's IT infrastructure, and support our in-house logistics software across multiple branch locations.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, and troubleshoot Windows OS, Microsoft Office, Outlook, and business applications.
• Support users on the company's in-house logistics software and resolve application-related issues.
• Coordinate with the software development team for issue resolution and software enhancements.
• Provide remote and on-site IT support to branch offices whenever required.
• Configure and troubleshoot LAN, Wi-Fi, internet connectivity, routers, switches, and network devices.
• Create and manage user accounts, passwords, and email configurations.
• Install software updates, antivirus, and security patches.
• Maintain IT asset records and support documentation.
• Perform regular system backups and ensure compliance with IT security policies.
• Work closely with Branch Managers to resolve IT-related operational issues and ensure smooth business operations.

Eligibility

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 2 – 5 years of experience in IT Support, Desktop Support, or IT Administration. Freshers with strong technical knowledge may also apply.
• Basic knowledge of Windows OS, Microsoft Office, networking, printers, and remote support tools.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Willingness to travel to branch offices when required.

Preferred Skills

• Experience in the Logistics, Transportation, or Supply Chain industry is an added advantage.
• Basic knowledge of ERP or logistics software is preferred.
• Customer-focused with a positive attitude and willingness to learn.

what We Offer

• Salary: ₹15,000 – ₹25,000 per month (Based on skills and experience)
• Performance-based career growth.
• Training on the company's logistics software.
• Friendly and supportive work environment.
• Opportunity to work with a growing logistics organization.