Operations Associate

Key Responsibilities

Fleet & Driver Coordination

• Coordinate with drivers and onboard staff remotely on a daily basis.
• Monitor vehicle departures, arrivals, and schedule adherence.
• Ensure timely reporting of delays, breakdowns, and operational issues.
• Follow up with drivers regarding route progress, attendance, and trip completion.
• Escalate operational concerns to the relevant departments.

Maintenance Coordination

• Track preventive maintenance schedules and vehicle service requirements.
• Coordinate with workshops and maintenance teams for repairs and servicing.
• Follow up on breakdown resolutions and vehicle readiness.
• Maintain records of maintenance activities and downtime.

Operations Documentation & Data Entry

• Prepare and maintain vehicle trip sheets.
• Enter operational data into ERP/MIS systems.
• Process trip-related documentation and records.
• Support vehicle utilization, fuel, and operational reporting.
• Maintain accurate records of fleet movements and operational activities.

Billing & Invoicing Support

• Prepare trip-wise invoicing and supporting documents.
• Verify operational records before invoice generation.
• Coordinate with finance teams for invoice submission and reconciliation.
• Maintain invoice tracking and documentation.

Reporting & MIS

• Generate daily operational reports.
• Update fleet performance dashboards and trackers.
• Maintain driver, vehicle, and trip databases.
• Ensure data accuracy and timely reporting.

Requirements

• 1–3 years of experience in fleet operations, logistics, transport, mobility, or related fields.
• Strong communication skills in English, Tamil, and Hindi (preferred).
• Comfortable coordinating with drivers and field teams over phone.
• Good knowledge of Microsoft Excel, Google Sheets, and basic ERP systems.
• Strong attention to detail and documentation skills.
• Ability to work in a fast-paced operations environment.
• Problem-solving and follow-up-oriented mindset.

Preferred Experience

• Intercity bus operations
• Fleet management
• Logistics coordination
• Driver management
• Maintenance tracking
• Transport documentation and invoicing

Key Skills

• Fleet Coordination
• Driver Management
• Operations Monitoring
• Maintenance Follow-up
• Data Entry & Documentation
• Trip Sheet Management
• Invoicing Support
• MIS Reporting
• Excel & ERP Systems
• Communication & Coordination