Customer Relations Process Associate

Process Associate II - Customer Relations

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

o Use Dynamics to log correspondence related to complaints and inquiries.
o Create cases for efficient tracking and resolution.
o Receive complaints through various channels (Email, Mail, Fax, etc.).
o Handle complaints from customers, authorized third parties, attorneys, MRC executives, and regulatory bodies.
o Ensure timely handling of all complaints and service requests.
o Set up cases in the system for proper tracking.
o Adhere to regulatory timelines for acknowledging complaints.
o Assign complaints to the appropriate business processes based on their nature.
o Collaborate with cross-functional teams to resolve issues.
o Contribute to improving overall customer experience.

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

024569

Job Category:

Customer Relations

Primary Location City:

Chennai

Primary Location Region:

Tamil Nādu

Primary Location Postal Code:

600089

Primary Location Country:

India

Additional Posting Location(s):

Experience Level

Mid Level