Sales Staff (In Shop)

Job Title : Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Style Associate represents the face of the brand, delivering

exceptional customer experiences, assisting in driving sales, and

ensuring smooth store operations through customer focus, sales

expertise, flexibility, and teamwork.

Key

Responsibilities

: Customer Focus

● Understand customer needs and preferences to recommend

suitable jewelry pieces.

● Address customer queries effectively and escalate complex

issues when required.

Sales Mastery

● Demonstrate knowledge of product categories, including

features, benefits, and competitive positioning.

● Communicate product value effectively to customers.

● Support the store in achieving store targets.

● Stay updated with the latest collections, and promotions.

Flexibility and Change Management

● Adapt to varying shift timings and store requirements.

● Be open to transfers within the cluster area as per business

needs.

● Exhibit punctuality and readiness to take on additional

responsibilities when needed.

Store Operations Excellence

● Assist the Senior style associate in processing store deliveries,

online order processing, and packaging.

● Assist in stock replenishment and visual merchandising.

● Ensure the store looks presentable, inviting, and adheres to

cleanliness standards.

● Support theft prevention by maintaining vigilance and following

protocols.

● Follow all company policies, work processes and store

standard operating procedures (SOPs).

Collaboration

● Collaborate with team members to ensure smooth store

operations.

● Work as a cohesive team player, contributing to group

success.

Decision-Making and Sensitivity

● Display sensibility and sensitivity when addressing customer

concerns.

● Use sound judgment in handling challenging situations while

maintaining brand standards.

Candidate

Requirement

: ● Graduate / HSC (Freshers) / SSC qualification with 2 years of

experience in retail.

● Must be above 18 years of age and below 28 years of age

● Good communication and interpersonal skills

● Ability to learn quickly

● Positive and enthusiastic attitude

● Excellent presentation and grooming standards

● Flexibility and adaptability to work varied shifts (including

weekends and evenings)