Senior Technology Manager - DevOps Customer Success Lead

Senior Technology Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Developer Experience (DevEx) has a significant role in Enterprise enablement of AI-driven SDLC, Test Suites, Change Management Practices. This role serves as the bridge between DevOps capabilities and internal customers, ensuring that teams adopt DevEx platforms effectively, realize measurable value, and receive proactive guidance. The Customer Success Lead enables increased customer satisfaction, improved platform usage, reduced operational escalations, and frees engineering resources to focus on innovation.

Job Description*

The Senior Customer Success Lead – DevEx Evangelist is responsible for accelerating the adoption of enterprise DevOps platforms across engineering, operations, and application teams within the bank. This role ensures teams embrace AI-enabled SDLC Platforms, CI/CD best practices, secure development standards, and compliant delivery pipelines that align with the bank’s risk, audit, and regulatory requirements.

• Increased compliant adoption of DevOps tools.
• Improved engineering efficiency and reduced manual processes.
• Higher automation coverage across testing and security scanning.
• Strong alignment with risk, audit, and regulatory expectations.
• High satisfaction scores across teams.
• Demonstrated ROI from DevOps platform investments.

Responsibilities*

• Be the GBS DevEx Evangelist. Lead enterprise-wide adoption of DevOps tooling aligned with banking compliance and audit standards.
• Partner with engineering teams to understand workflows and introduce compliant DevOps patterns.
• Conduct onboarding, maturity assessments, workshops, and continuous training.
• Act as the primary advisor for internal customers, gathering feedback and aligning roadmaps.
• Collaborate with Cybersecurity, Risk, Architecture, and CI/CD Platform teams.
• Track adoption metrics, compliance adherence, and productivity improvements.
• Drive cultural change toward automation, observability, and resilient delivery.
• Support regulatory audits through documentation and standardized processes.

Requirements*

Education*

• Graduation / Post Graduation

Certifications If Any: NA

Experience Range*

• 20 Years +

Foundational Skills*

• Strong understanding of DevOps, secure SDLC, CI/CD, and cloud-native engineering.
• Experience with enterprise DevOps tools (GitHub, GitLab, Azure DevOps, Jenkins, SonarQube, Nexus, Kubernetes, Terraform).
• Proven experience in Customer Success, Technical Program Management, or DevOps Adoption.
• Excellent relationship management, communication, and stakeholder engagement.
• Experience of working in a data centric environment or enterprise solutions in large organization.

Desired Skills*

• Familiarity with banking controls: change management, security scanning, logging, compliance frameworks.
• Experience in financial services or regulated environments

Work Timings*

• 11.30 am – 8.30 pm IST (Will depend on the role requirement)

Job Location*

• Chennai, Mumbai, Hyderabad

Experience Level

Senior Level