Technical Lead - Incident Management

Tech Lead, Incident Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Tech Lead, Incident Management

About your role:
As an Incident Management - Sr Professional II, you will be responsible for effectively managing and resolving incidents within our organization. Your expertise will be vital in mitigating risks and continuously improving our incident response protocols. You will work closely with cross-functional teams to support Fiserv's commitment to operational excellence and client satisfaction.

What you'll do:

• Drive the incident management process ensuring swift resolution and minimal business impact.

• Collaborate with various departments to enhance incident response strategies and protocols.

• Analyze incident trends and develop action plans to prevent future occurrences.

• Ensure all incidents are documented accurately and comprehensively.

• Provide insights and recommendations for process improvements.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in incident management and response

• 2+ years of experience with Confluence and Jira for managing release and incident tickets

• 2+ years of experience with CI/CD pipelines, SQL, and Kibana

• 4+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

• Experience with monitoring tools such as AppDynamics or other APM solutions

• Experience with the Atlassian Suite and ServiceNow for incident management

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Experience Level

Senior Level