Telecaller

Job Title: Telecaller / Telecalling Executive

Department: Sales / Customer Support

Employment Type: Full-Time

Experience: Freshers and experienced candidates can apply

Job Summary

We are looking for a confident and enthusiastic Telecaller to interact with prospective and existing customers over the phone. The candidate will be responsible for making outbound calls, explaining products/services, understanding customer requirements, generating leads, following up with prospects, and maintaining accurate call records.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Explain company products, services, offers, and other relevant information clearly.
• Understand customer requirements and provide appropriate information.
• Generate and qualify leads through telephone calls.
• Follow up with interested customers and prospects.
• Handle customer queries and resolve basic concerns professionally.
• Maintain accurate records of calls, customer details, and follow-ups.
• Update customer information in CRM/software or other company databases.
• Achieve daily, weekly, and monthly calling or sales targets.
• Coordinate with the sales/customer support team when required.
• Collect customer feedback and communicate important information to the concerned team.
• Maintain professional and polite telephone etiquette at all times.

Required Skills

• Good listening and convincing abilities.
• Excellent verbal communication and interpersonal skills.
• Confident and positive attitude.
• Ability to handle customer objections and rejection professionally.
• Basic computer knowledge.
• Good follow-up and time-management skills.
• Ability to work independently as well as part of a team.
• Target-oriented approach.

Languages

• Good communication in English and Hindi (Optional).
• Knowledge of the local/regional language will be an added advantage.

What We Offer

• Competitive salary.
• Performance-based incentives.
• Training and development opportunities.
• Supportive working environment.
• Career growth opportunities.

Location: K.K.Nagar, chennai.

Salary: 15k - 18k (+ incentive)

Working Hours: 10am - 7 pm

Joining: Immediate