Virtual Relationship Manager

Job Title: Virtual Relationship Manager

Location: Taramani, Chennai

Experience: Minimum 1 Year in Motor Insurance

Qualification: Any Degree

Languages Required: Hindi (Mandatory), Tamil and English preferred

Job Summary

We are looking for a Virtual Relationship Manager to manage POSP coordination and motor insurance renewal activities. The candidate will be responsible for maintaining relationships with POSPs agents, handling renewal follow-ups, coordinating with customers, and ensuring timely renewal of motor insurance policies.

Key Responsibilities

·      Coordinate with POSP agents for motor insurance renewal business.

·      Follow up with customers regarding policy renewals and due dates.

·      Build and maintain strong relationships with POSP agents and customers.

·      Communicate through phone calls, WhatsApp, and email.

·      Maintain and update renewal and lead records regularly.

·      Support policy issuance, renewal processing, and documentation.

·      Coordinate with internal teams to ensure smooth policy servicing.

·      Resolve customer and POS agent queries related to motor insurance renewals.

·      Monitor renewal status and ensure timely policy renewals.

·      Prepare and maintain daily renewal and coordination reports.

Required Skills

·      Minimum 1 year of experience in Motor Insurance, preferably in renewals.

·      Good communication and relationship management skills.

·      Hindi communication is mandatory.

·      Basic knowledge of MS Office and Excel.

·      Strong follow-up and coordination abilities.

·      Ability to manage multiple tasks and meet timelines.

Eligibility

·      Any Degree.

·      Minimum 1 year of experience in Motor Insurance.

·      Willing to work from Taramani, Chennai.