Custom Software Engineer - Cloud Contact Center Solutions Architect
Accenture India Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Custom Software Engineer
Project Role : Custom Software EngineerProject Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves leading the design, construction, and configuration of specialized applications. This role requires taking charge of project efforts, coordinating with various stakeholders, and ensuring that the development process aligns with the overall objectives. The position demands proactive engagement in problem-solving and decision-making to deliver tailored software solutions that meet client needs and expectations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Oversee the integration of new technologies and methodologies to enhance project outcomes.
- Mentor junior team members to support their professional growth and development.
- Coordinate cross-functional communication to ensure alignment and timely delivery of project milestones.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Strong knowledge of cloud infrastructure and deployment models relevant to contact center solutions.
- Experience in designing scalable and resilient contact center architectures.
- Ability to troubleshoot and optimize cloud-based contact center applications.
- Familiarity with integration of telephony systems and customer relationship management platforms.
- Skilled in configuring and customizing cloud contact center features to meet business requirements.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Cloud Contact Center Implementation.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.
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The candidate should have completed the required education and people who have 5 to 9 years are eligible to apply for this job. You can apply for more jobs in Coimbatore to get hired quickly.
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