Dispatch Executive

Key Responsibilities:

Dispatch Coordination

Plan, schedule, and coordinate daily dispatches based on customer orders, delivery priorities, and vehicle availability.

Ensure timely dispatch of goods in accordance with delivery schedules and customer requirements.

Documentation and Reporting

Prepare and maintain all relevant dispatch documentation, including delivery challans, e-way bills, invoices, and gate passes.

Maintain accurate records of dispatches, returns, and delivery confirmations.

Communication and Coordination

Liaise with drivers, production head, CRO and purchase teams to ensure seamless coordination of deliveries, inwards.

Communicate delivery schedules and instructions clearly to drivers and resolve any operational issues promptly.

Inventory and Logistics Support

Coordinate with the inventory team to ensure availability of stock before dispatch.

Verify the accuracy and condition of products being dispatched.

Customer Interaction

Respond to customer queries related to delivery timelines and order dispatch status.

Address any delivery-related issues or complaints in a timely and professional manner.

Route Planning and Optimization

Assist in planning efficient delivery routes for drivers to optimize time and fuel usage.

Monitor the status of deliveries and update stakeholders in case of delays or issues.

Compliance and Safety

Ensure all dispatch activities comply with company policies and relevant transportation regulations.

Promote adherence to safety protocols during loading, unloading, and transportation.

Data Entry and System Updates

Update dispatch records in the Odoo, trackers.

Track and monitor dispatched orders and ensure closure of delivery documentation.

Coordination with Transport Vendors

Communicate with third-party logistics providers or transport vendors to arrange and confirm dispatches.

Ensure vendor compliance with agreed service levels and timelines.

Other Responsibilities

Support the logistics and operations team with related tasks as required.

Participate in audits and process improvements to enhance dispatch efficiency.