CRM Executive (Female)

We are looking for a dedicated and responsible CRM Executive to manage customer relationships, order processing, billing coordination, dispatch follow-ups, and payment collections. The candidate will be responsible for ensuring smooth communication with customers from order placement to final delivery and payment realization.

• Handle customer relationships and maintain regular communication.
• Take and process customer orders accurately.
• Coordinate billing, invoicing, and bilty/dispatch documentation.
• Track order status and ensure timely delivery to customers.
• Send payment reminders through calls, WhatsApp, and emails.
• Follow up on outstanding payments and ensure timely collections.
• Maintain customer records and update CRM data regularly.
• Coordinate with sales, dispatch, and accounts teams.
• Resolve customer queries and provide excellent customer service.
• Prepare daily and weekly follow-up reports.
• Required Skills & QualificationsGood communication and interpersonal skills.
• Basic knowledge of MS Excel, WhatsApp, Email, and Computer Operations.
• Strong follow-up and coordination abilities.
• Ability to handle multiple customers and tasks simultaneously.
• Organized, responsible, and result-oriented personality.
• Experience in CRM, Customer Service, Sales Coordination, Billing, or Collection Follow-up will be preferred.
• Married Female Candidate Preferred for long Term.
• Minimum 2 years of relevant work experience.