Operations Coordinator

Operations Coordinator (Founder’s Office)

About Mosler

Mosler builds smart access solutions for hotels, hostels, and co-living spaces, enabling a seamless, keyless, and contactless guest experience. Our goal is to simplify operations for hospitality businesses through reliable hardware and intelligent software.

Role Objective

The Operations Coordinator will take ownership of day-to-day operational activities, including managing client issues, coordinating with internal teams, and ensuring smooth onboarding of new clients. This role is designed to streamline operations and reduce dependency on the founder for routine execution.

Key Responsibilities

Customer Issue Handling

• Act as the first point of contact for client issues via calls, WhatsApp, and other communication channels
• Understand, document, and categorize issues accurately
• Assign issues to the appropriate internal teams (technical or operations)
• Follow up consistently until resolution
• Keep clients informed with timely and clear updates

Internal Coordination

• Serve as the link between clients and internal teams
• Track all ongoing tasks and ensure timely completion
• Coordinate with technical and operations teams to resolve issues efficiently
• Identify delays or bottlenecks and escalate when required

Client Onboarding Management

• Manage onboarding processes for new clients using structured checklists
• Coordinate installations, access setup, and system configuration
• Monitor onboarding progress and ensure timely completion
• Flag potential issues early to avoid delays or poor client experience

Requirements

• Strong sense of ownership and accountability
• Excellent organizational and time management skills
• Good communication skills, both verbal and written
• Ability to interact confidently with clients
• Comfortable following structured processes while handling exceptions
• Basic proficiency in Excel or Google Sheets

Preferred Qualifications

• 1–3 years of experience in operations, coordination, or client-facing roles
• Experience in hospitality, SaaS, or operations-driven environments is an advantage
• Freshers with strong communication and ownership skills may also be considered

What This Role Is Not

• This is not a sales role
• This is not a purely administrative role
• This is not a strategy-focused position

This is a hands-on execution role with direct responsibility for operational outcomes.

Why Join Mosler

• Work closely with the founder and gain exposure to business operations
• Take ownership of critical functions from an early stage
• Opportunity to grow into larger operational responsibilities
• Be part of a fast-paced, problem-solving environment

Compensation

Compensation will be based on experience and fit.