Quality Analyst

Roles & Responsibilities:-

·         Randomly monitor the calls of assigned advisor and maintain advisor coverage on regular basis

·         Need to manage BAU, Business intelligence audit and other compliance / Focus audits as per business / client requirement

·         Participate in calibration session with vendor and promote collaboration.

·         Identifying process gaps and sharing process improvement suggestions.

To work together as a team and achieve the set targets.

Required skills and qualification:-

·         Minimum 6 months experience as QA in BPO / Call center or more than 1 year experience as associate in call center

·         Must be a graduate

·         Basic excel knowledge is must

·         Good communication skills are required.

·         Customer Service skills

·         Good analytical skills

·         Time Management

·         Ability to multi-task