Quality Analyst
Career Shine Global Solutions
Quality Analyst
Career Shine Global Solutions
Sector 18, Delhi-NCR
₹25,000 - ₹30,000 monthly
Fixed
₹25000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Urgently hiring
68 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Roles & Responsibilities:-
· Randomly monitor the calls of assigned advisor and maintain advisor coverage on regular basis
· Need to manage BAU, Business intelligence audit and other compliance / Focus audits as per business / client requirement
· Participate in calibration session with vendor and promote collaboration.
· Identifying process gaps and sharing process improvement suggestions.
To work together as a team and achieve the set targets.
Required skills and qualification:-
· Minimum 6 months experience as QA in BPO / Call center or more than 1 year experience as associate in call center
· Must be a graduate
· Basic excel knowledge is must
· Good communication skills are required.
· Customer Service skills
· Good analytical skills
· Time Management
· Ability to multi-task
Job role
Work location
Maruti Suzuki Plant, Plot No 19, near Sector 18, Phase-4, Phase IV, Maruti Udyog, Sector 18, Gurugram, Shahpur, Haryana 122015 Sector 18, Delhi-NCR
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Customer support, Telephonic support, Blended process, Domestic BPO, Call centre support, QA knowledge, Customer queries, Call analysis, Customer complaints handling, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Career Shine Global Solutions
Address
Maruti Suzuki Plant, Plot No 19, near Sector 18, Phase-4, Phase IV, Maruti Udyog, Sector 18, Gurugram, Shahpur, Haryana 122015 Sector 18, Delhi-NCR
Job posted by Career Shine Global Solutions
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