Telecaller

1. Calling Potential CustomersContact prospective customers using provided leads or databases

• Explain products/services clearly and professionally
• Generate interest and identify customer needs

2. Sales ConversionPersuade customers to purchase products or services

• Handle objections and negotiate effectively
• Close sales and meet daily/monthly targets

3. Customer Relationship ManagementBuild and maintain positive customer relationships

• Follow up with existing or interested customers
• Ensure customer satisfaction after sales

4. Lead Generation & Qualification

• Identify potential buyers through cold calling
• Qualify leads based on customer requirements and buying potential
• Pass high-value leads to senior sales teams when needed

5. Product Knowledge

• Maintain updated knowledge of company products, pricing, offers, and policies
• Explain features, benefits, and comparisons confidently

6. Maintaining Records

• Update customer information in CRM or sales systems
• Record call details, follow-ups, and sales outcomes
• Prepare sales reports when required

7. Achieving Targets

• Meet sales quotas, call targets, and conversion goals
• Contribute to overall business revenue growth

Required Skills ------

• Strong verbal communication
• Persuasion and negotiation skills
• Active listening
• Confidence and patience
• Basic computer and CRM knowledge
• Time management
• Ability to work under targets