Telecalling Executive

Job Summary

The Service Reminder Executive is responsible for contacting customers and reminding them about upcoming vehicle services, maintaining customer records, and ensuring a smooth service experience.

The role helps improve customer satisfaction and ensures vehicles are serviced on time.

• Key ResponsibilitiesCall customers to remind them about scheduled vehicle services.
• Inform customers about service due dates, periodic maintenance, and special service campaigns.
• Schedule service appointments according to customer availability.
• Maintain and update customer database and service records in the system.
• Follow up with customers who missed or postponed their service.
• Provide basic information about service packages, offers, and maintenance requirements.
• Coordinate with the service advisor and workshop team regarding appointments.
• Handle customer queries related to vehicle service.
• Maintain daily call reports and service reminder reports.
• Required SkillsGood communication and calling skills.

• Basic computer knowledge (CRM, Excel).
• Customer service and relationship management skills.
• Ability to handle high call volumes.
• Good organizational and follow-up skills.

• Educational Qualification Minimum 12th pass / Graduate (any stream).
• Candidates with automobile knowledge or dealership experience are preferred.
• Experience 1–3years experience in customer service, call center, or automobile dealership preferred.
• Work EnvironmentAutomobile dealership or service center.
• Mainly office-based calling and coordination work.

• Key Performance Indicators (KPIs)Number of successful service reminder calls.
• Service appointment conversion rate.
• Customer satisfaction level.
• Accuracy of customer data and reports.