Relationship Manager

About ECL Finance Limited

Edelweiss is one of India’s leading financial services conglomerates, serving a diversified client base across domestic and global markets. ECL Finance Limited (ECLF) is the MSME lending arm of Edelweiss Financial Services.

We play a critical role in India’s expanding credit ecosystem by enabling Micro, Small and Medium Enterprises (MSMEs) with timely, flexible and innovative financial solutions. MSMEs form the backbone of India’s economy, and our purpose is to empower them to grow, sustain and scale their businesses.

Our mission is to be a trusted financial partner to entrepreneurs in the Priority Sector, helping unlock their potential and contribute meaningfully to India’s economic progress and the vision of Atmanirbhar Bharat.

About the Role

The Relationship Manager is responsible for acquiring, managing, and growing customer relationships by delivering customized financial solutions, ensuring high customer satisfaction, and driving business volumes. The role involves close coordination with internal teams to manage the end‑to‑end customer lifecycle, ensure portfolio quality, and achieve revenue targets.

Reporting To: Branch Manager

Location: [City/Region]

Qualifications & Experience

• Graduate in any discipline; MBA/PGDM in Finance or Marketing preferred.
• Relevant certifications in banking or financial services preferred.

• 3–8 years of experience as a Relationship Manager or similar role in financial services.
• Experience in loans, banking, NBFC, or retail financial products preferred.

Key Responsibilities

Business & Relationship Management

• Acquire new clients and build strong, long‑term customer relationships.
• Manage the assigned customer portfolio and drive growth in volumes and revenue.
• Understand customer needs and offer appropriate financial products and solutions.
• Drive cross‑sell and up‑sell opportunities across products.

Credit, Risk & Portfolio Management

• Coordinate with credit, underwriting, and operations teams for timely processing and disbursement.
• Ensure adherence to credit policies, risk norms, and compliance requirements.
• Monitor portfolio performance, delinquencies, and early warning signals.
• Support recovery and resolution efforts, where required.

Service & Coordination

• Act as the single point of contact for customer queries and service resolution.
• Ensure high standards of customer experience and satisfaction.
• Maintain regular interaction with internal stakeholders to ensure smooth operations.
• Prepare and present business MIS and performance reports.

Skills & Competencies

·      Strong understanding of financial products and customer lifecycle

·      Sales and business development orientation

·      Credit and documentation awareness

·      Excellent communication and interpersonal skills

·      Strong relationship‑building capability

·      Negotiation and persuasion skills

·      Result‑oriented and customer‑focused mindset