Office Coordinator

Key Responsibilities

1. Client Handling & Communication

• Attend incoming calls, WhatsApp messages, and emails

• Register lift complaints and service requests

• Share quotations, proposals, and company profile

• Follow up with clients for approvals and payments

2. Service Coordination

• Assign service calls to technicians

• Schedule maintenance visits (AMC)

• Track complaint status and ensure timely closure

3. Documentation & Data Management

• Maintain client records and AMC database

• Prepare quotations, invoices, and reports

• Update data in Google sheets / CRM system

4. Payment Follow-ups

• Follow up for pending payments and dues

• Maintain proper payment records