Operation Executive

 Arranging medical evacuation and repatriation of critical patients

 Arranging House Call Doctors on the request of insurance companies for their insured’s

 Arranging OPD, IPD and Emergency visit for international patients

 Assisting the team to create network within and outside India with Hospitals, Ground Ambulance

Provider , Air Ambulance Provider and House call providers

 Assisting the line manager in month end medically billing and to generate revenue for the

company

 Taking care of all live medical cases and timely and assisting operations team in their day to day

work

 Daily Case Reporting to Medical Director and Head Operations

 Monthly cases reporting to line Manager of all clients.

 Escalation Handling

 Handling Calls of Travel Insurance and assisting the Insured in registering the claim and advise

them under which benefit they want to register as per the incident

 Handling Cashless and reimbursement medical cases and assisting the claims department in

obtaining the medical reports and invoices from outside India

 Assisted the client employees/ insured during the Nepal Earthquake April’2015 [Heli Evacuations,

Medical team, Hospitals OPD, IPD, Ground Ambulance Service Arrangements]

 Assisted the client employees/ insured during the Chennai Flood in Dec’2015

 Ensuring that there is a certain level is slack in the system to cover busy periods.

 Managing any staff sickness levels and organizing the necessary cover.

 Providing accurate information to senior managers on key issues.

 Ensuring a clean, safe and friendly working environment for all team members.

 Making sure that Health & Safety rules are strictly followed by all team members.