Senior Operations Executive

Core responsibilities

• Data and document management: 

Recording and updating information in databases, managing and organizing physical and electronic files, and processing documents like invoices and Medical Report for billing. 

• Order and transaction processing: 

Handling patient Request, arranging Appointment, Admission and Transportation and ensuring the timely arrangements. 

• Customer and internal communication: 

Handling patient inquiries and complaints, and coordinating with other hospital, clinics, doctors to resolve issues and ensure smooth operations. 

• Administrative support: 

Performing general administrative duties such as data entry, scheduling, and preparing reports and correspondence. 

• Analysis and reporting: 

Conducting market research, analyzing data, and preparing reports for senior management. 

• System and process maintenance: 

Maintaining internal systems, documenting processes, and monitoring operational efficiency. 

Required skills and qualifications

• Education: 

A bachelor's degree in Business Administration or a related field is often required, though some roles may accept a diploma and equivalent experience. 

• Technical skills: 

Proficiency with office software like MS Excel, Word, and PowerPoint is essential. Familiarity with CRM software is also a plus, especially in sales-related roles. 

• Soft skills: 

Strong attention to detail, accuracy, strong organizational skills, and excellent communication are crucial for success. 

• Other: 

The ability to multi task, adapt to changing needs, and maintain confidentiality is often necessary.