Collections Executive

Company Overview

FinTech Cloud is a financial technology and lending services provider that supports lending infrastructure, credit operations, underwriting systems, and risk management solutions for financial institutions.

Under its ecosystem, Gagandeep Services Private Limited operates as an RBI-approved NBFC (Non-Banking Financial Company) delivering regulated lending services.

Dhanrishi is a lending brand operated under Gagandeep Services Private Limited, specializing in salary-linked loan programs and unsecured credit solutions for salaried professionals.

Working in this ecosystem provides strong exposure to fintech + NBFC collections with high growth potential.

Role Overview

We are hiring a Collection Executive – X Bucket to manage early-stage delinquency accounts (X bucket) and ensure timely recovery through structured follow-ups.

The role requires strong communication, negotiation skills, and the ability to handle customers professionally while achieving collection targets.

Key Responsibilities

Handle X bucket (early delinquency) accounts and ensure timely collections

Make outbound calls to customers for payment follow-ups

Explain dues, penalties, and repayment schedules clearly

Negotiate and convince customers for on-time or partial payments

Maintain daily call logs and collection reports

Ensure adherence to RBI and company compliance guidelines

Coordinate with internal teams for dispute resolution and payment tracking

Achieve assigned monthly collection targets and KPIs

Qualifications & Skills

Graduate in any discipline (preferred)

0–3 years of experience in collections, tele-calling, or recovery (NBFC/fintech preferred)

Strong communication and negotiation skills

Ability to handle customer pressure and difficult conversations

Basic knowledge of collections lifecycle and bucket system

Familiarity with dialer systems / CRM tools is an advantage

Performance Metrics (KPIs)

Collection efficiency (%) in X bucket

Daily call productivity

Promise-to-pay (PTP) conversion rate

Roll-forward reduction