CRM Executive – Collections & After Sales

Job Title: CRM Executive – Collections & After Sales

Location: Gurgaon / Sector 48 | Experience: 1 to 2 Years

About the Company – BookMyAssetsProject Name – Dholera (Gujarat)

BookMyAssets endeavors to provide the best quality service to customers while helping them maximize their investments. Our team, with a strong understanding of the real estate market, continuously adapts to new trends and innovations. BookMyAssets is a real estate arm dealing in exclusive investment opportunities. Partnered with a trusted name in real estate, the collaboration combines advanced technology with real estate expertise.

Role SummaryThe role focuses primarily on customer payment collections and follow-ups (70%) along with after-sales CRM communication (30%). The candidate will ensure timely payment collection, maintain strong customer communication, and support smooth post-sales engagement.

Key ResponsibilitiesCollections (Primary Responsibility – 70%)

• Follow up with customers for pending payments and installment collections

• Send payment reminders through calls, emails, and WhatsApp

• Maintain collection reports and payment tracking records

• Coordinate with accounts and sales teams for payment confirmations

• Resolve basic customer queries related to payment schedules

CRM & After Sales (Secondary Responsibility – 30%)

• Send receipts, welcome letters, and confirmation emails

• Maintain and update customer data in CRM systems

• Share birthday wishes, festive greetings, and engagement mails

• Assist in basic email creatives using Canva

Skills Required• Graduate with 1–2 years experience in collections, CRM, or customer coordination

• Strong follow-up and communication skills

• Comfortable with email drafting, calling customers, and payment reminders

• Basic knowledge of CRM tools and Canva

• Detail-oriented and customer-focused

Additional Details• Immediate joiner preferred

• Workplace: Onsite Role, 6 days working (Monday to Saturday)

• Office Timing: 10:00 AM to 7:00 PM

• Salary: Up to ₹30,000

• Employee Benefit: Free and confidential counseling supported by our Learning & Development Training programs

• Interview Process: Face-to-Face Interview (No Virtual Interview)