Customer Care Executive
AIS Windshield ExpertsFixed
₹18,000 - ₹23,000
Average Incentives*
₹2,000
Earning Potential
₹25,000
Fixed
₹18,000 - ₹23,000
Average Incentives
₹2,000
Earning Potential
₹25,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
2 applicants
Job Description
We are hiring for Customer Care Officer for our company
Locations: Gurgugram
Company Description
Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India.
About the Job
• Customer inquiries: Handle customer inquiries by phone, email, chat, or other methods
• Customer needs: Identify and address customer needs to ensure satisfaction
• Product information: Provide answers to questions about products, pricing, and availability
• Customer complaints: Investigate and resolve customer complaints
• Customer feedback: Pass customer feedback on to the product or sales team
• Customer records: Maintain a database of customer information
• Communication: Follow company guidelines and procedures for communications
• Sales targets: Meet customer-service department sales targets
• Process documents: Process documents like applications, forms, and custom requests
• Follow-ups: Conduct follow-ups to ensure issues are resolved
• Escalations: Identify and escalate customer requests to managers when there's a complex issue
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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