Customer Care Executive

Process Name: Trade Republic Chat and voice Process

Eligibility Criteria :

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months mandatory BFSI experience

Typing Speed: Minimum 35 WPM

Chat Handling: Ability to manage more than 2 concurrent chats

Communication: Excellent English (Verbal & Written)

Compensation & Shift

● Salary: Up to ₹38k ctc

● Shift: 24/7 Rotational Shifts

○ 5 Days Working | 2 Weekly Offs

○ Night Shifts Included

● Cab Facility: Available (Within Hiring Zone)

Interview Process

HR Round → Operations Round → Versant Assessment → Client Round

Hiring For REACH PROCESS

Eligibility Crieteria :

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months International Customer Support experience

Communication: Excellent English

Compensation & Shift

● Salary: Up to ₹ 26 to 29k ctc

● Shift: 24/7 Rotational Shifts

○ 5 Days Working | 2 Weekly Offs

○ Night Shifts Included

● Cab Facility: Available (Within Hiring Zone)

Interview Process

HR Round → Operations Round - Assesment

Position I: Wealth ManagementPosition I: Wealth Management

Relevant Experience to Look For (Shortlisting Criteria)

* 6 months+ experience in wealth management operations, equity research, or 

investment advisory support

* Exposure to equities, ETFs, mutual funds, and crypto instruments

* Experience in portfolio analysis, market research, or client reporting

* Familiarity with corporate actions, dividends, NAV movements, and financial 

statements

* Prior experience working with RM teams, investment advisors, or PMS/AIF setups

is a plus

Key Skills Required

* Strong understanding of capital markets & investment products

* Equity & fund analysis skills

* Financial statement analysis

* Advanced Excel (pivot tables, lookup formulas, MIS reports)

* Market research & report writing

* NISM Mutual Fund / Equity certification preferred

* Communication & presentation skills

Role Responsibilities

* Conduct in-depth analysis of equities, ETFs, cryptocurrencies, and mutual funds

* Monitor market trends, corporate actions, dividends, and company financials

* Evaluate investment opportunities and prepare detailed research reports

* Support strategies for wealth management and investment advisor

Position II: Clearing & Settlement Associate

Relevant Experience to Look For (Shortlisting Criteria)

* 6 months+ experience in clearing & settlement, trade operations, or middle office 

roles

* Hands-on exposure to equity settlement cycles (T+1/T+2)

* Experience working with brokers, custodians, clearing corporations, or 

exchanges

* Knowledge of reconciliations, settlement breaks, and exception handling

* Exposure to NSE/BSE settlement processes preferred

Key Skills Required

* Strong understanding of trade lifecycle

* Knowledge of clearing & settlement processes

* Reconciliation & break resolution skills

* Excel & MIS reporting

* Understanding of regulatory & NISM guidelines

* Attention to detail & process discipline

* Stakeholder coordination skills

Role Responsibilities

* Execute and monitor equity, ETF, and crypto trades

* Coordinate with exchanges, brokers, and custodians

* Reconcile trades, positions, and funds

* Monitor settlement cycles and resolve exceptions

* Ensure regulatory and NISM compliance

* Maintain audit-ready records and report

Kindly Share your update resume with me : 9810967444

Job Description (JD)

Company Name: iEnergizer

Location: Sector 19, Gurugram

Profile: Customer Support Executive (Blended Process)

Position Overview

iEnergizer is hiring energetic and customer-focused candidates for a blended customer support role (voice + non-voice). The role involves assisting customers, resolving their concerns, and delivering a high-quality service experience in an international process environment.

Key Responsibilities

Handle customer queries via calls, emails, and chat

Provide accurate and timely resolution to customer issues

Ensure high levels of customer satisfaction and service quality

Coordinate with internal teams for quick issue resolution

Maintain proper documentation of customer interactions

Follow company policies and quality guidelines

Work Schedule

Shift Type: Day Shift (No rotational shifts)

Shift Window: 8:00 AM – 8:00 PM

Login Hours: 8 hours

Break: 1 hour (lunch + breaks)

Total Working Hours: 9 hours/day

Working Days: 6 days a week

Weekly Off: 1 day

Compensation

In-hand Salary: ₹26,000 per month

CTC: ₹32,000 per month

Eligibility Criteria

Education: Undergraduate or Graduate (any stream)

Experience: Minimum 6 months of experience in an International Process (BPO/Customer Support)

Good communication skills (English proficiency required)

Customer-focused approach

Ability to work in a fast-paced environment

Comfortable with a 6-day working schedule

Preferred Skills

Experience in blended process (voice + non-voice)

Strong problem-solving and multitasking abilities

Basic computer knowledge and typing skills

Why Join iEnergizer?

Fixed day shift with no rotational shifts

Opportunity to work in an international customer support process

Stable work environment with growth opportunities

Job Description (JD)

Company Name: IGT Solutions

Location: Sector 21, Gurugram

Process Name: Expedia International Voice Process

Profile: Customer Support Executive (Travel Domain)

Position Overview

IGT Solutions is hiring skilled and customer-focused professionals for the Expedia International Voice Process. This role is within the travel domain, where you will assist international customers with travel-related services such as bookings, cancellations, and general inquiries.

Key Responsibilities

Handle international voice calls related to travel queries

Assist customers with flight bookings, cancellations, and modifications

Provide accurate and timely customer support and issue resolution

Ensure high levels of customer satisfaction and service quality

Maintain proper documentation of customer interactions

Coordinate with internal teams to resolve complex queries

Work Schedule

Working Days: 5 days a week

Weekly Offs: 2 days (Rotational)

Shift Type: Rotational Shifts

Off Days: Rotational

Compensation & Benefits

In-hand Salary: ₹26,000 – ₹28,000 per month

CTC: ₹32,000 – ₹33,000 per month

Performance Linked Incentive (PLI): ₹8,000 per month (post training)

Retention Bonus: Up to ₹50,000

Transport: Both-side cab facility provided

Eligibility Criteria

Education: Undergraduate or Graduate (any stream)

Experience: Minimum 6 months of international voice process experience (on paper)

Excellent English communication skills (mandatory)

Customer-focused mindset

Comfortable working in rotational shifts

Preferred Skills

Prior experience in travel domain/customer support

Strong problem-solving and multitasking abilities

Basic computer knowledge and navigation skills

Why Join IGT Solutions?

Opportunity to work with a leading international travel process (Expedia)

Competitive salary with PLI + retention bonus

5-day working with rotational offs

Both-side cab facility for convenience

Career growth in the international BPO and travel domain

Job Description (JD)

Company Name: Aionos

Location: Sector 142, Noida

Profile: Customer Support Executive (Domestic Process)

Position Overview

Aionos is hiring enthusiastic and customer-focused candidates for a domestic customer support process. This role is ideal for both freshers and experienced candidates looking to build a career in the BPO industry.

Key Responsibilities

Handle domestic customer queries via calls, email, or chat (as per process requirement)

Provide accurate and timely resolutions to customer concerns

Ensure high levels of customer satisfaction and service quality

Maintain proper documentation of customer interactions

Follow company policies and quality standards

Work Schedule

Working Days: 5 days a week

Weekly Offs: 2 days (Rotational)

Shift Type: Rotational Shifts

Working Hours: 9 hours/day

Break: 1 hour (lunch + breaks)

Compensation & Benefits

Freshers (Graduate): ₹15,000 in-hand per month

Experienced Candidates: ₹17,000 – ₹18,000 in-hand per month

Transport: Both-side cab facility provided

Eligibility Criteria

Education: Undergraduate or Graduate (any stream)

Experience:

Minimum 6 months experience required for experienced candidates

Graduate freshers are eligible

Communication Skills:

Average to good communication skills (Hindi/English)

Preferred Skills

Basic computer knowledge

Good interpersonal and problem-solving skills

Ability to work in a team and adapt to rotational shifts

Why Join Aionos?

Opportunity for freshers to start their career in a domestic BPO

Stable 5-day working environment

Both-side transport facility

Growth opportunities within the organization