Customer Service Executive

We are a growing signage company working with clients across India. We need a sharp, organized person to handle daily client complaints, coordinate with our vendors in multiple cities, and keep everything on track.

What You Will Do Daily:

• Receive client complaints on WhatsApp, call, and email

• Log every complaint in our tracker (we will train you)

• Assign complaints to the right vendor or team member

• Follow up until the issue is resolved and closed

• Send daily status report to management

• Coordinate with sub-vendors in Indore, Udaipur, Punjab, Patna, etc.

• Update clients on resolution timelines

What We Are Looking For:

• Good communication in Hindi and English

• Comfortable with WhatsApp, Excel/Google Sheets, email

• Patient, organized, and disciplined with follow-ups

• Able to handle multiple issues at once without getting confused

• Prior experience in BPO, customer support, back-office, or coordinator roles is a big plus

Good to Have (not mandatory):

• Experience in signage, printing, interiors, or any vendor-based business

• Basic knowledge of CRM or ticketing tools

Perks:

• Growth opportunity – this role can become Operations Manager in 1 year

• Friendly team, learning environment

• [Add: performance bonus / travel allowance / lunch if applicable]

How to Apply:

Send your CV on WhatsApp to [your number] with a short message telling us why you are a good fit.