Customer Support Executive
E fleet Management systemFixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: Joining Bonus, Annual Bonus, Internet Allowance, Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC)
Job Description
Role Overview
We are looking for enthusiastic and customer-focused individuals for the role of Customer Service & Upsell Agent. The candidate will be responsible for handling customer interactions, resolving queries, and identifying opportunities to upsell additional features, services, or product upgrades through effective communication and consultative selling.
Key Responsibilities
Customer Service Role
- Handle inbound & outbound customer calls professionally
- Resolve customer queries related to product, services, and application usage
- Ensure high levels of customer satisfaction and quick resolution
- Maintain proper follow-ups and documentation in CRM/tools
- Build strong relationships with existing clients
Upsell Role
- Identify upselling opportunities from existing customer base
- Convince clients to book demos for additional modules/features
- Explain product benefits clearly to convert interest into demo bookings
- Coordinate with Sales/Demo team for successful conversion
- Achieve monthly upsell/demo targets
Required Skills & Competencies
- Good communication skills in Hindi & English (Regional language is a plus)
- Strong convincing and negotiation skills (especially over calls)
- Customer-centric approach with problem-solving mindset
- Basic understanding of AI tools (e.g., ChatGPT, CRM automation tools, etc.)
- Ability to handle objections and convert leads into opportunities
- Well-presented, confident, and proactive communicator
Eligibility Criteria
- Graduate in any discipline (preferred B. Tech(Computer Science)).
- 0–1 year experience in Customer Support / Telecalling / Sales / BPO / SaaS
- Freshers with good communication skills are welcome
Preferred Candidate Profile
- Experience in IT / SaaS / ERP / Logistics industry is a plus
- Comfortable working in a fast-paced environment
- Target-driven mindset for upselling role
- Basic computer knowledge (MS Excel, CRM tools, calling tools)
What We Offer
- Opportunity to work in a growing SaaS/IT company
- Learning exposure in AI tools & modern customer engagement platforms
- Career growth in Customer Success / Sales. Interested candidate Send me updated CV on WhatsApp 9315987720. Reference Ram
Job role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / TelesalesTelecalling Executive
True Financial ServicesWork from OfficeFull TimeFreshers onlyBasic EnglishTelesales Executive
House Of MatricsWork from OfficeFull TimeAny experienceBasic English
Telecaller
DekhocampusWork from OfficeFull TimeAny experienceBasic EnglishSales Executive
Fostiima Business SchoolWork from OfficeFull TimeMin. 2 yearsBasic EnglishCustomer Care Executive
TeleperformanceWork from OfficeFull TimeAny experienceBasic English
Telecaller
Club Resorto VacationsWork from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 18,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 6 May 2026. For more details, download apna app and find Full Time jobs in Delhi-NCR . Through apna, you can find jobs in 64 cities across India. Join NOW!