Office Coordinator

Role Overview

The Office Coordinator will be responsible for handling customer lead calls, follow-ups, appointment scheduling, and coordination for rooftop solar installations. The candidate will explain basic solar solutions to customers, arrange engineer/site visits, and regularly follow up with interested leads until closure.

Key Responsibilities

• Call incoming and existing customer leads generated through campaigns, social media, references, etc.
• Explain rooftop solar solutions and benefits to customers in a simple and professional manner.
• Understand customer requirements such as electricity bill, roof type, location, and installation interest.
• Arrange and coordinate engineer/site survey visits at customer locations.
• Perform regular follow-ups with customers and maintain proper communication.
• Update lead status and remarks in CRM/system.
• Coordinate with engineers, sales, and operations teams for smooth execution.
• Handle basic customer queries regarding pricing, subsidy, installation process, and finance options.
• Ensure timely appointment reminders and follow-up communication.

Required Skills

• Good communication skills in Hindi (basic English preferred).
• Confident and professional calling behavior.
• Basic knowledge of customer handling and follow-up process.
• Comfortable using WhatsApp, Excel, CRM, and mobile applications.
• Good coordination and multitasking abilities.