Telesales Executive
E fleet Management systemFixed
₹18,000 - ₹23,000
Earning Potential
₹23,000
Fixed
₹18,000 - ₹23,000
Earning Potential
₹23,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: Flexible Working Hours
Job Description
Role Overview
We are looking for enthusiastic and customer-focused individuals for the role of Customer Service & Upsell Agent. The candidate will be responsible for handling customer interactions, resolving queries, and identifying opportunities to upsell additional features, services, or product upgrades through effective communication and consultative selling.
Key Responsibilities
Customer Service Role
- Handle inbound & outbound customer calls professionally
- Resolve customer queries related to product, services, and application usage
- Ensure high levels of customer satisfaction and quick resolution
- Maintain proper follow-ups and documentation in CRM/tools
- Build strong relationships with existing clients
Upsell Role
- Identify upselling opportunities from existing customer base
- Convince clients to book demos for additional modules/features
- Explain product benefits clearly to convert interest into demo bookings
- Coordinate with Sales/Demo team for successful conversion
- Achieve monthly upsell/demo targets
Required Skills & Competencies
- Good communication skills in Hindi & English (Regional language is a plus)
- Strong convincing and negotiation skills (especially over calls)
- Customer-centric approach with problem-solving mindset
- Basic understanding of AI tools (e.g., ChatGPT, CRM automation tools, etc.)
- Ability to handle objections and convert leads into opportunities
- Well-presented, confident, and proactive communicator
Eligibility Criteria
- Graduate in any discipline (preferred B. Tech(Computer Science)).
- 0–1 year experience in Customer Support / Telecalling / Sales / BPO / SaaS
- Freshers with good communication skills are welcome Interested Candidate Send Me Updated CV On WhatsApp 9315987720.
Preferred Candidate Profile
- Experience in IT / SaaS / ERP / Logistics industry is a plus
- Comfortable working in a fast-paced environment
- Target-driven mindset for upselling role
- Basic computer knowledge (MS Excel, CRM tools, calling tools)
What We Offer
- Opportunity to work in a growing SaaS/IT company
- Learning exposure in AI tools & modern customer engagement platforms
- Career growth in Customer Success / Sales
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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