Assistant Manager - Sales Operations and Administration

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Assistant Manager, Sales Administrator Operations!
In this role, you will oversee and optimize sales administration processes, ensuring accuracy, compliance, and efficiency across the sales cycle. This role involves driving process improvements, implementing automation, and providing actionable insights through data analysis. The position requires strong leadership, technical expertise, and cross-functional collaboration.

Responsibilities
•    Guide the sales administration team to ensure timely and accurate order processing.
•    Monitor and enforce compliance with pricing policies, discount structures, and regulations.
•    Oversee CRM and ERP data integrity; implement governance standards and periodic audits.
•    Develop and maintain advanced dashboards and reports for leadership using BI tools (Power BI/Tableau).
•    Identify process bottlenecks and lead automation initiatives to improve efficiency.
•    Collaborate with Sales, Finance, Supply Chain, and IT teams to resolve escalations and streamline workflows.
•    Prepare and review SOPs, and process documentation for system enhancements.
•    Drive training programs for team members on tools, compliance, and best practices.
•    Report KPIs and performance metrics to senior management and recommend improvements.
•    Manage escalations from customers and internal stakeholders, ensuring timely resolution and root-cause analysis.
•    Lead weekly process reviews and implement continuous improvement initiatives to reduce cycle time and errors.
•    Maintain audit-ready documentation and ensure compliance with internal and external regulatory requirements.
•    Monitor team workload and allocate resources effectively to meet SLAs and peak demand periods.
•    Prepare executive summaries and present insights to leadership for strategic decision-making.
•    Structured Problem Solving: Hypothesis driven approach; clear prioritization.
Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s degree in business administration, Commerce, Economics, or related field.
•    Rich years of experience in Sales Operations or Business Analysis
•    Certifications preferred: Power BI/Tableau, Advanced Excel.
•    Strong knowledge of CRM systems and ERP platforms
•    Advanced Excel (Pivot Tables, Power Query, Macros).
•    BI tools (Power BI, Tableau) for dashboard creation and analytics.
•    SQL for data extraction and reconciliation.
•    Workflow automation and process optimization experience.
•    Excellent communication and stakeholder engagement abilities.

Preferred Qualifications/ Skills
•    High attention to detail and ability to manage multiple priorities under pressure.
•    Strategic thinking and problem-solving.
•    Ownership and proactive approach to improvements.
•    Ability to lead and develop high-performing teams.

Why join Genpact? 
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.