Desktop Support Specialist

Associate, IT Desktop Support Analyst

Title:

Associate, IT Desktop Support Analyst

KBR Sustainable Technology Solutions (STS) provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design capabilities, and smart solutions to optimize planned and operating assets.

Roles and Responsibility:
•    Delivery and installation of desktop assets and peripherals to end users.  Including swap/replacement of leased/owned PCs at PC end of life.  Arranging shipment of equipment as necessary.
•    Provide Desktop Incident Management support to users who are based in the office or working remotely. 
•    Build/image/configure PCs for deployment to users, following standard processes.
•    Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
•    Provide support of corporate mobile phones. 
•    Provide support on hardware for meeting rooms. 
•    Maintain and manage local hardware warehouse. Raise requests for desktop equipment as needed. 
•    Point of contact for other IT services in local office (e.g. Networks, servers, etc.).
•    Provide status reporting to leads and management within the team.
•    Physical movement of hardware equipment is required as part of the role (i.e. moving around the office, into and out of storerooms, carrying where appropriate, etc.).
•    Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance with company policies, standards, and procedures.
•    Escalates incidents not resolved within established service levels.
•    Performs own work and provide assistance to others as directed.
•    Maintain good relationships with other staff that support the performance of your work and promote good morale.
•    Assist with vendor management as needed for any service-related issue (e.g. Dell, etc.)
•    Be a reliable source of IT information for users.
•    Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)

Requires 3+ years' Experience in Desktop Support. Qualification in Engineering/Science background only from regular college with no gaps. 

Belong. Connect. Grow. with KBR!

Experience Level

Mid Level