Associate Technical Support Engineer II

Associate TSE II

Role Overview

The worldwide data management software market is massive (forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem; database server, drivers, cloud, and infrastructure, including services such as Atlas (database as a service) or Cloud Manager (for automation, backup, and monitoring of MongoDB systems). We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

We are looking to speak to candidates who are based in Gurugram or Bangalore for our hybrid working model.

Position Expectations

• Working alongside our largest customers, solving their complex challenges, resolving questions on architecture, performance, recovery, security, and everything in between.
• Expert resource on best practices in running MongoDB at scale, whatever that scale may be.
• Advocate for customers' needs, interfacing with our product management and development teams on their behalf.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Qualifications

We welcome all candidates, especially those who are self‑taught, curious, and multi‑faceted, with 3 - 5 years of relevant experience.

The ideal candidates should have:

Strong technical experience in one (or more) of the following areas:

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Experience in administering large-scale production environments, including hardware, operating systems (e.g., Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g., AWS, Azure, Google Cloud Platform), if you have an operations background.

Crucial mandatory skills:

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl.

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
• In 12 months, you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Requisition ID 2273434044

Experience Level

Mid Level