Senior Business Support Analyst - BPO
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
BPO Business support senior Analyst
Key Responsibilities:
Log, categorize, prioritize, and track tickets in ServiceNow
Perform password resets, account unlocks, VPN support, email and application access troubleshooting
Coordinate with internal teams for issue resolution
Follow standard operating procedures and ITIL processes
Ensure SLA adherence and high CSAT scores
• Preparing documents and presentations
Experience Level
Senior LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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