Continuous Improvement Associate - Customer Journey Management

Continuous Improvement Associate

Join us as a Continuous Improvement Associate, Customer Journey

• You’ll be helping us deliver our customer journey management strategy across the bank
• By supporting journey managers, you’ll uncover opportunities that will deliver benefits for us but most importantly, our customers
• This is an opportunity to work closely with subject matter experts and help them to map journeys and agree action plans to improve the journey
• We're offering this role at associate level

What you'll do

As a Continuous Improvement Associate, you’ll be supporting the design and delivery of projects that underpin the success of the customer experience. This will be accompanied through your close interaction with colleagues in the customer experience team, making sure projects are delivered to the highest standards.

You’ll also be:

• Analysing data and information to produce insight that drives the business forward
• Using data to identify actions that bring out value in relation to customer experience cost and risk
• Preparing high quality reports and communication materials for executives

The skills you'll need

It’s vital that you hold experience of commercial banking equipped with strong stakeholder management skills.

We’ll also expect you to have:

• Excellent verbal and written communication skills with the ability to manage tasks simultaneously
• The ability to collaborate with colleagues
• Strong analytical skills
• A proficiency with Microsoft Office

Hours

45

Job Posting Closing Date:

19/04/2026

Experience Level

Mid Level