Customer Reporting Analyst

Customer Reporting Analyst

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.  With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.  If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

About the role

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services. It lies at the centre of BT’s transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it helps to deliver brilliant customer experience effectively and efficiently.The Data Analytics Advisor 3 assists in the collection, analysis, interpretation and presentation of data to help the BT group’s judicious decision making.

What you’ll be doing

•    Designing and delivering reporting outputs as per the guidance of the Team Leader
•    Analyze and interpret data, and ensure work is being delivered against required standards, in a consistent and efficient way
•    Work with stakeholders to interpret KPIs and the underlying business data in order to be able to design data structures that can be used by others to effectively present this data using an appropriate visualization tool.
•    Perform data integrity and data quality checks to ensure quality and accuracy of workable insights.
•    Drive requirement gathering calls/meetings, proactively follow-up and liaise with relevant stakeholders to fulfil all business generated asks.
•    Ensure that there are mechanisms for accurate and timely production and distribution of workable insights and data

Essential Skills / Experience

Industry specific – 

•  Knowledge of the telecoms industry and convergence.
•  Broad understanding of the Global business
•  A good working knowledge of Global Service Management and related functions
•  ITIL Function knowledge will be an advantage 
Functional Specific – 
•    Intermediate knowledge in the design and production of subject-specific reports using industry standard reporting tools (e.g. Excel, VBA, Access, etc)
•    Extremely high logical and methodical skills, and well-adapted at extracting key ‘signals’, and translating these into balanced.
•    Excellent numeracy, analytics and data interpretation skills 
•    Strong methodical mindset with ability to question large data sets 

•    Experienced BI Analyst with at least 2 years’ experience in relevant roles or roles
•    Advanced Excel knowledge, ideally with VBA
•    Good Oracle SQL abilities and a general knowledge of database principles
•    Advanced visualization tools (Qlik) or automation skills would be desirable skills

Experience Level

Mid Level