Customer Service Analyst - Retirement Solutions

Customer Service Analyst

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers • We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers • Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client • Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training"
What are we looking for? "College graduate with a minimum of 12 months experience in a related field It will be a value add if candidate is proficient in Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions" "College graduate with a minimum of 12 months experience in a related field It will be a value add if candidate is proficient in Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions"
Roles and Responsibilities: • We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customers • We are looking for candidate with experience in Life-Annuity Claims and Policy admin service’s financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers • Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client • Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training"