Front Office Executive

Front Office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Front Office Executive is responsible for managing front desk operations, workplace experience, and visitor services in a corporate office environment.

Candidates with a hotel management background bring strong expertise in guest handling, service excellence, and professional presentation, which is leveraged to ensure high-quality workplace experience standards within facility management operations.

The role acts as the front-facing representative of the organization, ensuring smooth coordination between employees, visitors, and internal facility teams.

Key Responsibilities

🔹 1. Reception & Visitor Experience Management

• Greet, welcome, and assist visitors, clients, and senior stakeholders professionally
• Manage visitor registrations, access control, and visitor records
• Ensure a premium hospitality experience aligned with corporate standards
• Maintain reception and lobby areas in line with brand image

👉 Front office executives are the primary interaction point influencing first impressions and experiences. [spotterful.com]

🔹 2. Front Desk Operations & Communication

• Handle incoming calls, emails, and queries efficiently
• Manage visitor appointments and coordinate with internal stakeholders
• Maintain proper communication logs and visitor tracking systems
• Ensure smooth day-to-day functioning of front office operations

🔹 3. Meeting Room & Workplace Coordination

• Manage meeting room bookings and scheduling
• Ensure readiness of meeting rooms (AV setup, cleanliness, seating)
• Coordinate with housekeeping and IT teams for meeting support
• Resolve last-minute scheduling conflicts

🔹 4. Facility Helpdesk & Issue Coordination

• Act as a front-end helpdesk for facility-related requests
• Log, monitor, and track complaints related to: Housekeeping Maintenance / engineering HVAC / electrical issues
• Ensure timely closure by coordinating with backend teams

👉 Front office functions as a critical communication hub between departments and users. [interviewprep.org]

🔹 5. Vendor & Service Coordination

• Liaise with: Housekeeping teams Security personnel Pantry / catering vendors
• Monitor service quality and escalate issues when needed
• Ensure adherence to defined service levels and standards

🔹 6. Customer Experience & Service Excellence

• Deliver hospitality-driven workplace experience using hotel industry best practices
• Handle complaints or service gaps professionally
• Ensure quick turnaround and high satisfaction levels

👉 Front desk roles directly impact satisfaction and service perception. [velvetjobs.com]

🔹 7. Administrative & Documentation Support

• Maintain visitor logs, reception registers, and reports
• Manage courier, mail, and delivery coordination
• Maintain inventory of front office supplies
• Support audit documentation and compliance processes

🔹 8. Safety, Security & Compliance

• Follow visitor management protocols and access control procedures
• Issue temporary access badges and maintain logs
• Support emergency response activities (evacuation, first aid coordination)
• Ensure adherence to workplace safety standards

Key Skills Required

✅ Core Skills

• Excellent communication and interpersonal skills
• Strong customer service and hospitality mindset
• Multitasking and coordination ability
• Problem-solving and complaint handling skills

✅ Technical Skills

• MS Office (Excel, Outlook)
• Email and telephone etiquette
• Visitor management systems / helpdesk tools
• Knowledge of PMS (Property Management Systems – advantage for hotel background)

✅ Behavioural Skills

• Professional grooming and presentation (hotel standards)
• Positive attitude and service orientation
• Ability to work under pressure in a fast-paced environment

Educational Qualification

• Diploma / Degree in Hotel Management / Hospitality (Preferred)
• Graduate in any discipline (mandatory)

Experience

• 0–3 years of experience in: Front office / receptionist Hospitality (hotels, guest relations) Facility management / corporate office

Reporting Structure

• Reports to: Facility Manager / Admin Manager
• Works closely with:Housekeeping team Security team Engineering team IT / Admin / Workplace teams

Key KPIs

• Visitor / employee satisfaction scores
• Complaint response & resolution time (SLA adherence)
• Front office audit & presentation scores
• Vendor coordination efficiency
• Service quality and professionalism

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.