Assistant Manager - Quality Assurance Support for KYC and AML

KGS - QA Support - Assistant Manager - KYC AML - Gurgaon

The role may be used on either a large (complex or simple) engagement or on a small (complex or simple) engagement as a Quality Assurance Support. The successful applicant will be responsible for support in the management of the process of Quality Assurance and SME for the onboarding as well as remediation of KYC files. They are required to utilize their expertise, knowledge and experience to ensure that files are completed to regulatory standard, and that business processes and policies are adhered to and correctly applied throughout the process. They will be responsible for supporting the quality control process and framework. Ability to drive high standards of quality in global onboarding and renewal reviews of Know Your Customer (KYC) due diligence is therefore pivotal to this role.

•Help drive team to conduct customer risk assessment in full compliance with the firm policies as well as external regulatory requirements.•Work with the QA & Solutions Manager and provide operational input to IT Technology to ensure designed technical solutions are fit for operational purpose. Building core knowledge in team during set up activities in liaison with Solutions Manager.•Monitor collection of effective and comprehensive customer information and supporting documentation necessary for the completion of Customer Due Diligence (CDD), in accordance with regulatory and internal standards.•Manage resolution of potential AML issues arising across the business unit and jurisdictions. •Identify and diagnose sub-optimal business performance. Ensure that the potential risk to company arising from money laundering and fraud, is minimized. Actively protecting the client’s interest in complying with statutory regulations and legislation.•Reporting of issues of concern to Operations, Senior Leadership, and where appropriate, to the client. Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximize productivity gains.•Support process enhancement, identify and implement strategic improvements and enhancements to existing systems, policies and guidelines to reduce risk and improve efficiency. Be well versed with the production and design of regular Quality/AML reports for various stakeholders by the QC team.

Educational qualifications

•Bachelors Degree

Work experience

•7-10 years in an operational environment, where at least 4 - 5 yrs has been in a QA function.•In-depth knowledge on banking operations procedures, risk management as well as regulatory compliance standards. 

Mandatory  Technical & Functional Skills

•Banking quality and operations background demonstrating good core knowledge of applying onboarding and KYC policies within a financial institution (new customer take-on or customer due diligence remediation) with 4-5 years of relevant experience..•Understand KYC principles and how to apply within a review/renewal activity.•Strong technical knowledge of KYC, Anti-Money Laundering (AML) and Sanctions.•In-depth knowledge on banking operations procedures, risk management as well as regulatory compliance standards•The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operational environment.•Drive adherence to defined Quality SLAs while introducing process improvement initiatives aimed at reducing manual interventions 

Key Behavioral Attributes/Requirements

•Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.•Ability to lead the team and developing others.•Presentation and Project Management skills. Focus on results-led management.

Experience Level

Mid Level