Salesforce Consultant

Lead Consultant – Service Now

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting Applications for the role of Lead Consultant – Service Now

In this role, you will be the technical owner & manage a team of developers, assign their tasks & provide technical guidance as required.

Responsibilities

· You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

· Mentor and lead a team of developers.

· Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

· Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

· Reviews design and code per sprint to ensure quality.

· Creation and customization of complex workflows and custom workflow activities.

· Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

· Contribute and review user stories.

· Build and maintain technical documentation.

· Monitor health, usage, and overall compliance of ServiceNow and its applications

· Develop a keen understanding of the products we implement and client business.

· Provide production support and be able to resolve problems under pressure.

· Assists in project estimation.

· Participate in regular Knowledge Transfer sessions with ServiceNow Developers

· Stay current with new and updated capabilities of the ServiceNow Platform

· Coordinate upgrades to Production and Sub-Production instances

· Coordinate sub-production testing, evaluation, and regression remediation

· Participate in blueprinting workshops and contribute with documentation and effort estimation.

· Support COE in continuous development of training paths for professional advancement.

· Contribute to ongoing definition of best development and solution practices.

· Lead training workshops as mean to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications

· Demonstrate prior experience in leading client projects as a technical lead.

· Certified System Administrator (CSA)

· Mainline Implementor certifications (ITSM) / Implementation experience of ITSM module

· Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades

· Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...

· Excellent communication Skills for client facing roles.

· Good management, analytic, problem solving & interpersonal skills

· Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills

· Knowledge of Azure DevOps/ TFS / Jira / Rally Etc.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.