Management Trainee - Invoice to Cash Dispute Management

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of  Management Trainee – Invoice to Cash Dispute Management

We are looking for someone with extensive knowledge and understanding of entire order to cash process including Disputes Management
In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player.

SAP knowledge and experience in generating reports from SAP would be an added advantage.
This is a 100% work from office role. Candidate should be comfortable to work in all shifts.

Responsibilities
In this role, you will be responsible for all the activities related to O2C domain.

·    Relevant years of Experience in Deductions is a must
·    Administrate and enforce deduction management and trade payment policies.
·    Research deductions or short payments, including Shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers.
·    Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents (debit memo raised by customer, remittance in case not available, delivery proofs in case of their own carrier) and applying them against the payments received and promotion terms.
·    Effectively communicate and follow up with cross-functional team members, including Sales, Key Account Managers, Collections, Customer Service and Cash Applications.
·    Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions. 
·    Perform other related duties as assigned.
·    Determine if the disputes are valid and issue credit memos (If valid dispute)
·    File Claim of payment with customer or in customer Portals if Disputes are invalid.
·    Obtain back up documentation from customers
·    Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill customers.
·    Should be able to independently manage assigned targets for calls & aged deductions.
·    Should be able to speak to the Europe based clients to discuss the input and resolve any queries for disputes.
·    Prepare Reports, business documents and presentations for upper management and executives. Data-gathering and modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting.
·    Problem-solving – to find solutions to an organization’s data management and reporting problems and to be able to adapt and modify solutions based on changing requirements. 
·    MIS - Monthly / Weekly / Daily Reports and Dashboard preparation 
·    Must demonstrate a high level of self-motivation, energy, and flexibility.
·    Support team priorities and initiatives and effectively manage workload.
·    Assist in SOP (Standard Operating Procedures) creation and updating
·    Deliver the required data for audit purposes
·    Responsible for the timely, accurate, approved entry and maintenance of trade settlements in the ERP.
·    Daily Quality Check for the matching which team has matched.

Qualifications
Minimum qualifications

·    B.Com Graduation 
·    Relevant experience in Order to Cash
·    Proficient in MS Office applications, especially in MS excel

Preferred qualifications 

·    Very Good Written and Verbal Communication skills 
·    Experience in car dealership market is an added advantage

 Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.