Application Technical Support Specialist

RRN00014839 - Application Tech Support Practitioner

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to engage with enthusiasm and dedication. Join us to make a meaningful impact and grow your expertise in a supportive environment. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem-solving skills. Intermediate proficiency in communication skills. Advanced proficiency in time management. Intermediate proficiency in customer service. Beginner proficiency in analytical thinking.