Support Services Specialist

Support Services Specialist II A&I

• Responsible for managing assigned clients and handle related activities. 
• Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly. 
• Coordinate with factories for inspection schedule. Confirming the inspection schedule with both clients and supplier or factory. Pass the booking form and relevant data for TC team for scheduling system input. 
• Inspector’s Competency Mapping. Maintain & update it regularly. 
• Consult Technical/Training team while assigning jobs to the field staff & also consider their geographical coverage. 
• Quote to clients and input the cost in invoicing system. 
• Assist & update Dept Manager on the growing business/ leakage in the business volume. 
• Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue. 
• Arrange logistics (Travel + Hotel) for Field staff in cost effective manner. 
• For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message. 
• Translate the inspection criteria and requirement documents for inspection purpose, if necessary. 
• Update fulfillment system timely. Extract weekly/monthly/quarterly MIS from the system & share it with Manager .
• Prepare weekly/monthly summary as requested by client. 
• Prepare the monthly bill to client for payment collection. Stick to the invoice closing timelines 
• File and update all necessary inspection document per requested in daily basic. 
• Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.

• Minimum education qualification should be graduate in any subject.
• Must gain proficiency in documentation and procedures required by the company and clients relevant to this work area.
• Working knowledge of MS Office, outlook, excel.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Experience Level

Mid Level