Customer Support Executive

Job Title: Customer Support Executive – Service 

Company Overview 

Bijliride is a pioneering electric two-wheeler rental startup committed to delivering sustainable, 

convenient, and cost-effective mobility solutions. We provide electric two-wheelers on rent along with 

24/7 battery delivery, battery swapping, and breakdown assistance services. 

Our mission is to redefine urban commuting through eco-friendly transportation solutions while 

ensuring excellent customer experience and service support. 

Position Overview 

We are looking for a proactive and customer-focused Customer Support Executive – Service to handle 

customer service requests, breakdown support coordination, battery-related queries, and issue 

resolution. The ideal candidate should have strong communication skills, problem-solving ability, and a 

customer-centric approach. 

Key Responsibilities 

1. Customer Service Support 

. Handle inbound and outbound customer calls related to vehicle service, breakdown assistance, 

battery issues, and general support queries. 

. Provide timely and professional responses to customer concerns. 

. Ensure smooth resolution of customer complaints and service requests. 

2. Breakdown & Service Coordination 

. Coordinate with technicians and operations teams for vehicle breakdown support and service 

requests. 

. Track service status and update customers regularly. 

. Ensure quick turnaround time for issue resolution. 

3. Battery & Vehicle Support 

. Guide customers regarding battery swapping, charging, and vehicle usage. 

. Assist customers in resolving minor operational issues over calls. 

. Escalate technical issues to the concerned service team when required. 

4. CRM & Reporting 

. Maintain accurate records of customer interactions, complaints, and resolutions in the CRM 

system. 

. Prepare daily reports on service requests and customer feedback. 

5. Customer Satisfaction 

. Ensure a positive customer experience through effective communication and timely support. 

. Follow up with customers after issue resolution to ensure satisfaction. 

Skills & Qualifications 

. Bachelor’s degree or equivalent qualification. 

. 1–3 years of experience in customer support, service coordination, or call center roles. 

. Strong communication and interpersonal skills. 

. Ability to handle customer complaints professionally. 

. Basic knowledge of CRM tools and MS Excel. 

. Problem-solving mindset and ability to work in a fast-paced environment. 

Preferred Skills 

. Experience in EV, automobile, logistics, or rental industry is an added advantage. 

. Multilingual communication skills preferred (English, Hindi, Telugu). 

Shift Details 

. Rotational shifts 

. 24/7 work environment 

. Week-off rotation as per business requirements 

Why Join Bijliride? 

. Opportunity to work in a fast-growing EV startup. 

. Supportive and dynamic work culture. 

. Career growth opportunities in customer service and operations. 

. Be part of a company driving sustainable mobility solutions. 

Languages Required- Hindi, Telugu and English 

Location: Hyderabad 

Employment Type: Full-Time