DRA Collection Telecaller

Job Title: Telecaller – DRA COLLECTION TELECALLER

Location: 301, Meridian Plaza, Ameerpet Road, Begumpet,Hyderabad-500016

Employment Type: Full-time | Day Shift

Industry: NBFC, Banking & Debt Recovery

🧭 Job Summary

We are seeking a persuasive and empathetic Telecaller to join our Collections team. The ideal candidate will be responsible for contacting customers with overdue payments, negotiating repayment terms, and ensuring timely recovery—all while maintaining professionalism and customer rapport.

🎯 Key Responsibilities

• Initiate outbound calls to customers with pending dues.

• Explain repayment terms and resolve billing-related queries.

• Negotiate payment plans and follow up on commitments.

• Maintain accurate records of calls, promises, and recovery status.

• Escalate complex cases to the senior recovery team or legal department.

• Ensure compliance with company policies and debt recovery regulations.

🛠️ Required Skills

• Strong verbal communication in Telugu, Hindi, English, and regional languages.

• Active listening and conflict resolution abilities.

• Basic computer proficiency (Excel, CRM tools, call logs).

• Ability to handle pressure and rejection professionally.

• Familiarity with recovery protocols and DRA certification (preferred).

🎓 Qualifications

• Minimum: 12th Pass or Graduate.

• Prior experience in Collections / Recovery as Telecaller.

💰 Compensation & Benefits

• Fixed salary + Incentives based on recovery performance.

Career growth opportunities within the recovery team.