Program Operations Analyst - Content Servicing

Analyst, Program Operations

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
As a Content Specialist for Long Form Content Servicing, you shall be accountable for coordinating and guaranteeing that the right long form version is created on time for all streaming, networks and affiliate platforms as requested by the different Streaming and Networks programming teams in the region.

You will be responsible for initial material research and collaborate closely with the Content Onboarding team (within GCM), as well as Global Title and Metadata Governance and Global Localisation to provide work-order demand signals and to track and ensure content is prepped and ready for broadcast, publish or VOD distribution within the required premiere timelines. 

The role involves ensuring multiple internal software tracking and material management systems are live with relevant data. You will communicate the relevant versions/cases and manage them through all required activities so that they can be successfully handed over to linear network teams, including the Global Content Distribution Operations for Streaming and VOD Affiliates.

Your Role Accountabilities:

• Collaborate with Global Content Planning and Operations team regarding content identified for global D&D, as well as non-D&D and regional specific content – process, manage & track accordingly.
• Work with internal broadcasting systems daily and maintain relevant systems.
• Maintain live system records, keeping these accurate and up to date.
• Raise demand signals to the respective GCO CoE’s, Content Onboarding and Global GCO teams. Collaborate to ensure that all Network and Streaming content servicing requirements are met within deadline of premiere date. 
• Ensure appropriate version is created, utilised and communicated as required.
• Plan and handle deadlines for the region’s content servicing requirements and related processes.
• Escalate any deviation to the programming plans to relevant programming teams to support a collaborative discussion regarding possible solutions (operational, revised scheduling strategies, business expectation management and/or CX communication).
• Ensure that all content is successfully handed over to the Global Content Distribution Operations team, and proactively communicate and confirm successful just-in-time deliveries.
• Stakeholder communication - Keeping the region’s Business stakeholders (Networks & Streaming programming) informed with up-to-date communication of current issues where necessary.

Qualifications & Experiences:

• 2 years experience of the broadcast industry in a relevant operational role
• Computer literate, intermediate excel skills, word, previous use of broadcasting systems preferable
• Excellent organisational/administrative skills
• Attention to detail is essential
• The ability to prioritise and effectively manage a large number of different projects, clients and vendors simultaneously and prioritising as necessary
• Excellent people and interpersonal skills, good team player
• Flexibility and ability to adapt to different demands
• Initiative, proactivity and motivation
• Ability to communicate fluently in English, both written and oral
• Provide customer service to internal stakeholders

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Experience Level

Mid Level