Business and Technology Delivery Analyst

Bus & Technology Delivery Analyst

Skill required: Marketing Operations - Campaign Management
Designation: Bus & Technology Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.
What are we looking for? 2-5 Years of Experience in Troubleshooting and Customer Service / Technical Support environment (Chat & Phone) Good understanding of HTML, CSS & JavaScript Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) Good understanding of Digital Marketing domain Knowledge on any of the Ad Servers would be an additional benefit Excellent written communication and organisational skills; can be flexible in adapting to the communication style of the end user’s Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary Comfortable with a rapidly changing environment Ability to learn, retain and apply large amounts of product, procedure, policy, and system information Ability to adapt and adjust communication style when dealing with customers with different cultures and practises
Roles and Responsibilities: Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics Demonstrate ownership, high level of commitment and provide excellent customer service to the customer over email and chat Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace. Solve end user’s issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses. Be an Incredible Communicator: Able to interpret queries of the end user and address end user’s requests/concerns in a timely manner with an aptitude for building strong client relationships