Business and Technology Delivery Specialist - Marketing Operations

Bus & Technology Delivery Specialist

Skill required: Marketing Operations - Campaign Management
Designation: Bus & Technology Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.
What are we looking for? Graduation in any discipline or MBA Minimum 7-10 years of experience in digital marketing leadership, managing a large team (30+ people) Strong project management skills with experience in utilising project management methodologies (e.g., Agile, Waterfall) Project Management Certification - PMP / Prince2 ? (Preferred) Quality Control Certification Six Sigma Green / Black Belt (Preferred) Proficiency in digital marketing analytics tools and platforms Digital Marketing Certification ? (Preferred) Excellent leadership and communication skills, with the ability to motivate and inspire a high-performing team Strong analytical and problem-solving skills Excellent interpersonal skills and ability to build strong relationships with internal and external stakeholders Ability to work independently and as part of a team This role requires a highly motivated and results-oriented individual with the ability to thrive in a fast-paced and dynamic environment. The ideal candidate will be a strong leader with excellent communication and interpersonal skills, a passion for digital marketing, and a proven ability to manage and motivate large teams.
Roles and Responsibilities: Lead and manage a team of Technical Support Specialists, providing coaching, mentorship, and performance feedback Priorities and manage multiple projects simultaneously while meeting deadlines and staying within budget Proactively identify and address potential roadblocks and ensure all projects meet predefined SLAs Develop and implement strategies to optimize team efficiency and effectiveness in resolving customer issues Establish and maintain clear performance metrics and service level agreements (SLAs) for the team Develop and maintain strong relationships with internal and external stakeholders, including sales, product, and client services teams Work closely with the training teams to identify the training needs, develop and deliver training programs for the team on new products, features, and processes Prepare and present reports on team’s progress and performance to senior management Analyze data to identify trends and implement new and innovative initiatives to drive productivity and save cost Foster a positive and collaborative team environment