Business Advisory Associate - Trust & Safety Reporting and Analytics

Business Advisory Associate

Skill required: Trust & Safety - Reporting Analytics
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. In Reporting and Analytics, We are seeking a detail-oriented and analytical team member to support campaign performance tracking, reporting, and insights generation. The ideal candidate will have a strong grasp of digital marketing metrics, proficiency in Microsoft Excel (including pivots and formulas), and the ability to communicate insights clearly to stakeholders. This role plays a critical part in transforming campaign data into actionable insights that drive performance improvements and strategic decision-making.
What are we looking for? Good understanding of digital marketing metrics including: CPM (Cost per Mille) CTR (Click Through Rate) Reach Frequency Impressions Conversion Rate Intermediate skills in Microsoft Excel: Pivot Tables Data cleaning & formatting Ability to interpret data and present insights clearly. Good communication skills (verbal and written). Analytical and problem-solving mindset. High attention to detail and data accuracy. Ability to manage multiple reports and deadlines. Collaborative and proactive approach to stakeholder engagement. Understand and remain updated on changing client policies and guidelines Commitment to quality, efficiency, and effectiveness Identify improvement opportunities in work-flow and suggest solutions Roles and Responsibilities: Generate performance reports for digital marketing campaigns timely. Analyze campaign performance metrics such as CPM, CTR, Reach, Frequency, Impressions, Conversions, and ROI. Use Pivot Tables, Ex: VLOOKUP/XLOOKUP, IF formulas, SUMIFS, and other advanced Excel functions to manipulate and analyze large datasets. Identify trends, anomalies, and optimization opportunities. Work closely with client stakeholders to ensure accurate reporting. Validate data accuracy across multiple platforms Support ad-hoc reporting and deep-dive analysis requests. Maintain documentation of reporting processes and templates.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts